Ace Auto Care and Service Privacy Policy

1. Information We Collect

We may collect the following types of information when you interact with Ace Auto Care and Service:

- Contact Information: Name, phone number, email address, mailing address

- Service Information: Appointment details, vehicle information, service history

- Payment Information: Billing details and payment method information (processed securely by third-party payment providers)

- Communication Data: Records of SMS messages, emails, and phone communications

- Website Usage Data: IP address, browser type, pages visited, and interaction data collected through cookies and tracking technologies

2. How We Use Your Information

We use your information to:

- Provide automotive repair and related services

- Schedule, confirm, and manage appointments

- Send service updates, reminders, and customer support responses

- Communicate promotional or marketing messages (when consent is provided)

- Improve our website, services, and customer experience

- Comply with legal, regulatory, and business obligations

3. SMS Opt-In & Communication

By providing your mobile phone number and opting in, you consent to receive SMS messages from Ace Auto Care and Service. These messages may include appointment reminders, service updates, customer support responses, and promotional messages.

- Message frequency may vary

- Message and data rates may apply

- You may opt out at any time by replying STOP

- For help, reply HELP or contact us directly

Consent to receive SMS messages is not a condition of purchase.

4. Cookies & Tracking Technologies

We use cookies and similar tracking technologies to enhance website functionality, analyze site traffic, and improve user experience. Cookies may collect non-identifiable information such as browser type, pages visited, and time spent on our website.

You may control or disable cookies through your browser settings; however, some website features may not function properly as a result.

5. Data Sharing & Disclosure

We may share your information with:

- Service providers that assist with operations such as scheduling, payment processing, CRM systems, and SMS delivery

- Legal authorities when required to comply with applicable laws or protect our rights

Mobile opt-in information will not be sold, shared, or disclosed to third parties for marketing or promotional purposes.

6. Data Security & Handling

We implement reasonable administrative, technical, and physical safeguards to protect your personal information from unauthorized access, misuse, or disclosure. While we take security seriously, no data transmission or storage system can be guaranteed to be 100% secure.

7. Data Retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by applicable laws and regulations.

8. Your Rights

You have the right to:

- Request access to your personal information

- Request correction or deletion of your data

- Withdraw consent for communications at any time

To exercise these rights, please contact us using the information below.

9. Age Restriction

Our services and communications are intended for individuals 18 years of age or older. We do not knowingly collect personal information from individuals under 18.

10. Changes to This Privacy Policy

We may update this Privacy Policy periodically to reflect changes in our practices or legal requirements. Updates will be posted on our website with the revised effective date.

11. Contact Us

If you have questions or concerns about this Privacy Policy or how your information is handled, please contact us at:

Email: [email protected]

By using Ace Auto Care and Service website and services, you acknowledge that you have read and agree to this Privacy Policy.